Help
myShelf support
Last updated: October 9, 2026
Help with your library, book imports, backups and subscriptions in myShelf, the reading tracker app by Nubico Software Technologies.
Something not working as expected? Write to hola@nubico.tech with your iPhone or iPad model, the app version (shown in Profile) and the steps that cause the problem. We reply within one or two business days.
myShelf is coming soon to the App Store for iPhone and iPad. This guide describes the app’s features; the download is not available yet.
Frequently asked questions
How do I import books from Goodreads, StoryGraph or a spreadsheet?
myShelf imports book lists in CSV format. To bring your library over:
- Export a CSV from Goodreads, StoryGraph or your spreadsheet and save it to Files.
- Open myShelf and go to Profile › Import from CSV.
- Tap “Choose a CSV file” and select your file.
- Review the import and confirm the books you want to add.
The file needs titles and page counts. If rows are skipped, check that those books have valid page counts before importing them again.
How do I export my books, and what does the file include?
Go to Profile › Export my books, then save or share the CSV file. It includes title, author, total pages, current page, reading status and completion date.
The CSV lets you keep and reimport your book list. Reading sessions, notes, photos and bookshelf decorations are not included in this export.
How do I restore my library when I change iPhone or iPad?
Sign in to myShelf with the same Apple Account and an internet connection. If a saved backup exists and the device’s library is empty, the app restores it. If you already have books, it asks you to confirm before replacing them.
The account backup contains books, sessions and settings. Local photos of covers, spines and passages are not included. It is a backup for restoring your library, not real-time synchronization between devices.
If your library does not appear, check your account and connection. You can write to hola@nubico.tech for help.
How much does myShelf cost, and how does the trial work?
The subscription screen shows the price, renewal period and free trial available to your account before you confirm a purchase. Trial availability depends on the offer’s terms and your App Store eligibility.
How do I cancel my subscription?
On your iPhone or iPad, open Settings › [your name] › Subscriptions › myShelf › Cancel Subscription. If you have a trial and do not want it to renew, Apple says to cancel at least 24 hours before it ends. See Apple’s cancellation instructions.
Deleting the app or your myShelf account does not cancel the subscription.
How do I restore my subscription on another device?
Check that the App Store uses the same Apple Account you used to buy the subscription. Open myShelf and tap “Restore purchase” on the subscription screen. If it does not appear, see Apple’s help with restoring purchases or contact us.
How do I request a refund?
Apple handles refund requests for App Store purchases. Submit your request at reportaproblem.apple.com; Apple decides whether the purchase qualifies for a refund.
How do I delete my data or my account?
To remove books and sessions from the device, go to Profile › Delete all data. The app also requests deletion of your library backup.
To delete your account and its saved backup, use Profile › Delete account. This signs you out, but keeps the books on the device and does not cancel your subscription. To remove the local library too, use “Delete all data” first.
Delete your account explains what is deleted, what is kept and how to ask without the app. You can find more information in the privacy policy. For help with a deletion request, write to hola@nubico.tech.
How do I change the app’s language?
In Profile, open the language setting and choose English, Spanish or the system language. Your preference is saved for the next time you open myShelf.